Trader Voice
Trader Voice
Start ups, Relocation, New Technology – Let Firefly help you with their trusted team of professionals who have proven expertise and experience across Trader Voice platforms.
Product Evaluation: Who Really Needs What?
Communication devices are extensive; they are changing the way we do business. Do you understand what makes your business tick today? But more importantly, what will make it tick tomorrow. How do your users work and what could help them work more efficiently to protect revenues & margins?
Spend your budgets wisely to ensure your users have the device (s) they need to do their job; increasing collaboration, productivity and reducing costs to see an efficient return on your investment.
Station Reviews: How do you translate old to new to keep your users happy?
The migration to a new trading platform is the perfect time to perform some housekeeping and cleansing of user profiles. Firefly will work with your users to identify redundant buttons and preferences. From that we can design team or individual profiles allowing your users to produce a more productive and efficient layout. Your users will fully embrace their new technology with this approach, ensuring that the perception of the project is positive and well-received. Find out more how this crucial process can help all stake-holders, by clicking the below.
Training: Is it really needed?
Absolutely! Firefly offer bespoke training to meet clients’ specific requirements. We are passionate about ensuring your training program delivers a measurable return on expectation and investment. User Adoption Specialists will be briefed on the requirements and will work with you to evaluate your training needs. A fully-managed and co-ordinated adoption package can be tailor-made to include, training schedules, reporting and audit documents, reference material in-hand and on-line.
Go Live Support: The Big Day
With the right preparation in place this can be a very positive experience for all stake-holders, with the focus being on a smooth and seamless deployment, with minimal disruption to the trading day. Firefly will be on hand to walk the floor and assist users by providing desk-training and answering the barrage of questions that will naturally ensue with the adoption of new technology. Ensure your trading floor has an adequate spread of support, with a visible presence, to give your users the peace of mind they need.
Training Surgeries: Sustain the Momentum
Firefly also offer Training Surgeries which greatly assist your users to sustain longevity of the adoption of their new technology. Click on the link below to find out the benefits of surgeries and refresher training for your business.