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Audio Visual – User Adoption Program
Immersive Tele-Presence for Executive Board of a Global Investment Bank
Firefly were asked to develop and implement a User Adoption Plan to support the implementation of an Immersive Tele-Presence trial for the Executive Board of a Global Investment bank. The initial implementation comprised London & New York. The Plan needed to include all training and marketing materials, plus satisfaction surveys.
Firefly trained ~60 people prior to the start of the trial and provided on-going marketing support, orientation sessions and second line support during the trial.
The trial was deemed a success by the client and they are evaluating how they take things forward based on the lessons learned.
Our adoption programme gave a blue print of best practices that the bank could use to ensure if the project was taken forward, they knew how to achieve a definitive R.O.I.