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Case Studies
“Quality in a service or product is not what you put into it. It is what the customer gets out of it”
Peter Drucker“Treat employees like they make a difference. And they will”
Jim Goodnight“Respect is earned. Honesty is appreciated. Trust is gained. Loyalty is returned”
Anonymous“We look at our users’ interests, without our users we don’t have business”
Jerry Yang“We look at our users’ interests, without our users we don’t have business”
Jerry Yang
Remediation Project – Skype for Business
The Challenge
The IT team at a global organisation was tasked with deploying software tools to support a key business strategy/organisational roadmap which…
Skype for Business with Enterprise Voice
The Challenge
Following the initial phase of migration of the user population onto Skype for Business to support conferencing, the final step required…
Cost Saving Assignment
The Brief
A large Global Investment Bank engaged Firefly’s services for an independent assessment of their current telephony platform and a review of the user’s trading floor technology requirements…
User Adoption Programme
The Brief
Firefly were asked to provide training to support the new Visual collaboration solutions at a Global Investment Bank. The bank were deploying new Adaptive Video Conferencing Solutions to…
User and Adoption Programme
The Brief
Firefly were asked to develop and implement a User Adoption Plan to support the implementation of an Immersive Telepresence trial…
Trader Voice Solution Client Satisfaction Survey
The Brief
Firefly Resources were engaged by a technology provider to conduct an independent user satisfaction survey at one of the world’s largest interdealer brokers…
Trader Voice Technology Upgrade Migration for a Tier 1 Global Investment Bank
The Brief
Firefly were asked to assist with the implementation of a User Adoption Programme to support the upgrade and migration of 1400 turrets…